How can we help?
Email us and a real person will get back to you, usually within two working days.
Report a user
Something wrong at a meetup or in chat? Tell us their handle, the order, and what happened.
Send a reportPrivacy requests
Ask for a copy of your data, a correction, or for your data to be erased.
Make a requestHelp us help you faster
Include your Clozit handle, and if it's about a trade, the order or the item's name. A screenshot of what you're seeing helps too.
Common questions
I can't sign in
Clozit signs you in with a one-time code sent by SMS to your mobile number, or with an email and password if you've added one. Check that you've entered the number you signed up with and that your phone can receive SMS. If the code still doesn't arrive, wait a few minutes before asking for a new one, or email us.
How do I pay the platform fee?
When you request an item, the app shows the fee and a PayNow QR code. Save the code to your Photos, then scan it from your banking app's gallery. You can also cover some or all of the fee with Orbits. We confirm PayNow payments against our bank records, which can take up to 48 hours.
When do I get my platform fee back?
When the sale completes, the part you paid in cash comes back to you as Orbits. If the order doesn't go ahead because the seller declined, cancelled, or the order expired before it was accepted, we refund the cash you paid. See section 5 of our Terms.
How do I pay the seller?
At the meetup. Check the item, then pay the seller directly by scanning their PayNow QR code, which you'll find on the order page. Clozit doesn't hold the item price.
My handoff code is locked
The code unlocks once you and the other person have agreed a meetup time in chat, and from 15 minutes before that time. Propose or accept a meetup from the order's chat.
Do my Orbits expire?
Yes, 90 days after you earn them. You can see your balance and history in Profile. Orbits can be used toward platform fees and swaps, and can't be cashed out.
Why can't I list an item?
Some items can be kept in your wardrobe but not listed, including accessories, jewellery, bras, underwear and slips. See section 7 of our Terms for the full list.
How do I delete my account?
In the app, go to Profile → Settings → Delete account. You'll need to finish or cancel any open orders first. Some data is kept after deletion; our Privacy Policy explains what, and how to ask us to erase it too.